Refund policy

Last updated: October 18, 2026

We want you to love what you wear. If something isn't right, here's how returns and exchanges work.

30-day returns

You have 30 days from the date your order is delivered to request a return or exchange.

To be eligible, items must be unworn, unwashed and unused, in new condition, with the original tags and packaging. For hygiene reasons, we can't accept items that have been worn or washed.

Your options

  • Refund: return your item for a refund to your original payment method.
  • Store credit: prefer to shop again? Choose store credit instead. In some cases, we may be able to issue store credit without needing the item back. Just ask.
  • Exchange: need a different size or color? Contact us within 30 days of delivery. Exchanges depend on availability. Once your return arrives, we ship the replacement at no extra cost.

How to start a return

  1. Email support@lumaebody.com with your order number and the item you'd like to return or exchange. Please contact us before sending anything back.
  2. We'll reply within 1 business day with the return address and instructions.
  3. Ship your return using a tracked service and send us the tracking number. Return shipping is paid by you.
  4. Once your return arrives and is checked, we'll process your refund, store credit or exchange within 5 business days. Your bank may take a few extra days to show a refund.

Returns sent without contacting us first may not be accepted. We don't charge restocking fees.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a clear photo of the issue. We'll send a replacement or refund you, and you won't need to send anything back.

Order changes and cancellations

Need to change or cancel your order? Email us as soon as possible. We can change or cancel any order that hasn't shipped yet. Once it has shipped, the return steps above apply.

Questions or problems

If anything goes wrong with your order, please email us first so we can fix it quickly. Contact us at support@lumaebody.com and a real person will reply within 1 business day.